Icetekglobal is so efficient that we send our customers’ orders to our oversea warehouse everyday frequently to ensure the fastest possible fulfillment and shipping.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. Then it’s impossible to change or cancel an order once it has transmitted to warehouse and begun processing. If you would like to cancel or change your order, please send us an email at email@example.com within 30 mins of purchase. We will do everything we can to accommodate your request if your order has not already been sent to one of our warehouses.
We are are not responsible for parcel lost due to incomplete or wrong customer addresses. If this occurs, we will re-arrange shipment after the parcel is returned to our warehouse. If the parcel are lost because of our errors or logistics reasons, we will re-arrange replacement immediately after confirmation.
1.Please contact us before sending the item back to us for returns. We do not accept returned items that were sent back by you directly without checking with us first.
2.Your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all accessories.
3.To complete your return, we require a receipt or proof of purchase, please provide your order number, email, phone number, issue summary, pictures and videos of the items.
Free shipping for domestic standard shipping.
What’s the purpose of RMA number?
It’s used for returns tracking. We don’t accept return packages without RMA number.
How to obtain RMA number and how to use?
1.Firstly, customers should submit the returns application by sending email to firstname.lastname@example.org . After approval, we will send the RMA number to you by email.
.When you get the RMA number, you can print out or hand write in paper in two copies, one stick outside the parcel and one put inside the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Icetekglobal. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
For United States
Address: 5338 Prudence Dr
Zip code: 77045
For United Kingdom
Consignee: 4PX UKGRS CN9N53F6
Address: Leicester Commercial Park Unit 1, Dorsey Way
Country: United Kingdom
Zip Code: LE19 4DB
For Germany and other European countries
Consignee: 4PX DEGRS CN9N53F6
Address: Albert-Schweitzer-Str 1
Zip Code: 55459